ALSI-346879 issued by Anjouan Offshore Finance Authority. Kingdom Casino LLC, established 2016.
Average payout in 30 minutes. £16M paid weekly to 747,000+ players. Maximum withdrawal £95,000.
256-bit AES encryption across all transactions. Audited by GLI, eCOGRA and iTech Labs.
Independently tested, independently resolved
You Need an Answer From a Person
Pick a channel by urgency and question type, then bring the details listed on the card.
Chat with a person?
Pick live chat for quick how-to questions, bonus checks and anything you want handled in the browser. A human typically replies within four minutes, every day and every night.
Send e-mail when your case needs attachments, such as statements or screenshots; write to [email protected] and expect a reply within six hours, at any hour.
Kingdom Casino keeps complaints on the record, so each step leaves a trail you can point to.
You Have the Facts Together
Set out the problem to the support team in one message, with dates, amounts and any reference numbers, so the agent can trace the account activity before replying.
What Did the Reply Miss?
Read the reply and answer the specific points raised; most disputes close here once the records are shared and the terms are read together.
Before You Accept the Answer
Reply asking for the case to be reviewed by a manager if the answer still misses the mark, and a senior staff member rechecks the decision.
Send It to the Regulator
Take an unresolved case to the Anjouan Offshore Finance Authority, quoting licence ALSI-346879, which holds the records needed to look at it independently.
Check Who Is Accountable
Kingdom Casino Is Operated by a Named Company
Kingdom Casino puts the company name, address and licence in public view rather than in small print.
Six plain replies, because we would rather explain once than leave you guessing.
trustWhat if I only speak Finnish or Norwegian?+
Write to us in English, German, Finnish or Norwegian and a person will reply in that language. English is the default and the quickest to staff, day or night. Anything sent in another language gets passed to a colleague who speaks it.
trustWhen is live chat actually staffed in the UK?+
Someone is at the desk every hour of every day, weekends and public holidays included. Response times are typical rather than promised: live chat about four minutes, phone about one minute, e-mail about six hours. Times shown are GMT, so add an hour during British Summer Time.
trustCan I speak to a manager if I disagree?+
Ask the adviser to escalate the matter to a supervisor before the conversation ends. If the reply still misses the mark, a formal complaint to [email protected] gets a written review. Should that outcome disappoint you, the Anjouan Offshore Finance Authority takes it further.
trustWhy must I ask in writing for my data?+
Send the request to [email protected] and say whether you want a copy or erasure. The team confirms what it holds and explains any record it must keep for licensing or anti-money-laundering reasons. Deletion may also mean the account closes.
trustWhat if my documents are still unchecked after a day?+
Count on around nineteen hours from the moment all three documents arrive. Identity, address and payment method confirmation are checked together, so a missing file restarts the clock. You hear back by e-mail once the review finishes.
trustWhy can't support just look me up by name?+
Give the adviser your registered e-mail address and the last four digits of a payment method used on the account. They match that against your profile and ask one further question if needed. Nobody at Kingdom Casino will ever request your password, so treat any such request as fraudulent.
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